FAQ

Frequently Asked Questions

Location of the Hibiscus Garden Hotel

Playa Lagartero, Soná, Veraguas
Via a Santa Catalina
Cell phone: (00507) 6615-6097
See it on Google Maps

Are you located directly in Santa Catalina?

No, our hotel is NOT directly in the town of Santa Catalina. We are located approx. 10 km before. It is a fifteen minutes drive to Santa Catalina. We offer a shuttle service at a reasonable price. There is also buses on the road to Santa Catalina.

How do I get to Lagartero?

If you are coming from Panama City you have to calculate a minimum of 5-6 hours travelling. From David it is approx. 3-4 hours (through Las Palmas – Soná, not through Santiago). People usually come by bus or by car. Yous can also ask a taxi to drive you here.
Visit our web page Location – How to get there – for all the details.

How can I get from Hibuscus Garden to Santa Catalina?

We offer daily shuttle services to Santa Catalina with our shuttle car from 7 am till 6 pm.
The buses from Soná to Santa Catalina pass at our entry around one hour after they left from Soná (approx. $1 to Santa Catalina). Please look at the timetable.
We can also call a Taxi for you. A one-way trip costs approx. $12.

Is the Hotel located on the beach?

Yes, it is. We are located directly on the beach in a shallow, protected bay in the nature reserve of the Golf of Montijo.
Our beach is strongly influenced by the changing tides and a paradise for nature lovers, bird watchers and a perfect children’s playground. During the high tide hours you can enjoy the water directly in front of our door. There are no currents whatsoever so it is suited for swimming (also with kids) but it stays shallow and a little sandy. It also offers you the possibility to do wakeboarding, SUP-boarding, kitesurfing and other activities. During low tide hours the water recedes up to 1.5 km and leaves you with a seemingly endless open space that invites you for a stroll, shell collecting or horseback riding with our own horses.

What kind of rooms do you have?

All our rooms have ocean, garden or river view.

Please note that special prices apply during holidays as National holidays from Panama, Christmas/New Year, Carnival, Easter….

All prices include the 10% tourism tax except bookings via travel agencies (Booking.com, Air B&B, ect.)!

Our rooms:

Rooms Description Max. Capacity A/C Room price: Holiday prices:
FAMILY ROOMS Queen bed and single- or bunk bed 3-4 yes $66 double occupancy
$10 extra person
$77 double occupancy
$10 extra person
QUEEN ROOM Queen bed 2 yes $55 double occupancy $66 double occupancy
MINI STUDIO Queen bed and single bed plus private kitchen 3 yes $77 double occupancy
$10 extra person
$88 double occupancy
$10 extra person
CABAŇA FULL ROOM Full bed – private bathroom 2 yes $49.50 double occupancy $60 double occupancy
CABAŇA FULL ROOM Full bed– shared bathroom 2 yes $33 double occupancy $40 double occupancy
ECONOMIC FULL ROOM Full bed – private bathroom 2 yes $44 double occupancy $55 double occupancy
ECONOMIC FULL ROOM Full bed – shared bathroom 2 yes $38 double occupancy $48 double occupancy
VILLA FULL ROOM Full bed– shared bathroom 2 yes $40 double occupancy $50 double occupancy
CABAŇA DORM ROOM Bunk bed – shared bathroom 2 no $15 per person $18 per person
VILLA DORM ROOM Bunk bed – shared bathroom 2 yes $18 per person $21 per person

FAMILY ROOMS

3 spacious rooms with queen size bed and bunk bed or single bed, a/c (type split), private bathroom with hot water, private terrace

QUEEN ROOM

1 room with queen size bed, a/c (type split), private bathroom with hot water, private terrace

MINI STUDIO

1 studio apartment with 1 bedroom with queen size bed and single bed (bunk), a/c (type split), private bathroom with hot water, private terrace/dining area at the first floor and private kitchen.

FULL ROOMS

CABAŇA

2 rooms with full size bed, a/c (type windows), private bathroom with hot water, shared terrace on the 1st floor

1 small room with full size bed, a/c (type windows), shared bathroom with hot water, terrace, next to the community kitchen

ECONOMIC FULL ROOMS

2 simple rooms with full size bed, a/c (type split), shared bathroom with hot water. No terrace.
1 simple room with full size bed, a/c (type split), private bathroom with hot water. No terrace.

VILLA FULL ROOM

1 full room with double bed, a/c (type split), fan and a shared bathroom with hot water shower. This room shares a terrace with one of the DORM ROOMS. The terrace is facing the ocean and offers hammocks and a beautiful garden view.

DORM ROOMS

CABAŇA MICRO DORM

1 small room with bunk bed, fan, shared bathroom with hot water, terrace, next to the community kitchen.

VILLA MICRO DORM

1 small room with bunk bed, a/c (type split), shared bathroom with hot water and shared terrace. The terrace is facing the ocean and offers hammocks and a beautiful garden view.

We change your towels and linen every third day, extra towels will be charged separately.
We don’t charge up to two children till 12 years in the parent´s room (Family Room or Mini Studio).

Can we camp at your place?

Yes, camping is $7.50 per person if you bring your own equipment.

Is breakfast included in the room price?

No. But we have a big variety of breakfasts in our onsite restaurant.

Is tax included in the room price?

Yes, the 10% tourism tax is included in the room price; except bookings via travel agencies (Booking.com, Air B&B, ect.).

When is check in/out?

Check in until 9 p.m. only! Late check in will be surcharged $10 per room.
Check out is until 12 noon. Late check out will be surcharged 50% of the room price.

Do you have internet, TV, cell phone signal?

Yes, we have internet, slow wi-fi (max 110 KB) is available at the comunity area.
The internet is a free service; the hotel is not responsible for slow or instable connections and does not guarantee internet services!
No television available on the premises, sorry.
The cell phone companies: Movistar, Digicel and C&W get pretty good coverage.

How can I make a reservation and do you need a down payment?

To confirm the reservation we need a 50% down payment (or minimum one night) on the room total via PayPal (Account is our email address: hibiscusgarden@gmail.com) or to our Panamanian/German bank account. Please ask for details.
If you cancel your stay more than 2 weeks in advance, you get full refunds (minus possible bank or PayPal fees). Any later cancellation is not refundable.

Do you take credit cards?

Yes, we take credit cards (Visa/Master card or the Panamanian Clave-card). If you pay with credit card we surcharge 3.5% on the total bill.
There are no ATM´s in Santa Catalina, the nearest is in Soná, approx. 60 km away!

Do you have a restaurant?

Yes. The restaurant is open 7 days a week for breakfast and dinner. Please do not bring your own food and drinks to the restaurant. If you bring your own wine, we will charge a corking fee of $10.

Do you have a community kitchen?

Yes, the hotel has a fully equipped community kitchen, so you can cook for yourselves. Basic cooking supplies can be purchased in the nearby villages. If you want to stock up, best do so in Santiago.

Do you have laundry services?

Yes, our laundry service is $10 per load. You will get your clothes washed, dried and folded at noon of the next day if they are handed in before noon.

Can I take my hotel towel to the beach?

No, hotel towels are no beach towels. If you need a beach towel please ask the staff, we rent them out for $3 each towel. You also can buy beach towels in one of the shops in Santa Catalina.

Can I bring pets?

Yes, but we charge $7.50 per night extra.
They are very friendly with people, but territorial with other pets.

What kind of activities can I do during my stay?

(See our Activities Section for more details)
Our beach is nice for swimming, SUP-boarding and wakeboarding with the high tide; during the low tide it offers perfect conditions for walking, horseback riding, shell collecting, birding, etc.
Sometimes there is a very small surfable wave right in front of our door, normally you can go to Santa Catalina to surf and do surf classes.
We are situated in a very rural area, bird watching, hiking and just relaxing are the way to go here.
Maybe you will see some caimans, nice birds and parrots.
Diving and snorkelling on Coiba Island or nearby areas is spectacular. Pleas check out our tour operator on the hotel premises, the M.C.Diving Coiba. We also can arrange horseback riding trips and booze/nature cruises.

Is there anything special to bring?

A flashlight is always a good idea since there are sometimes power cuts. Also Insect repellent is good to have, Mosquitoes and Sand flies exist. A hat and of course sun screen as sun protection.

What should I do when I have a question that is not answered in this FAQ-Sheet?

Please do not hesitate to ask questions via e-mail: hibiscusgarden@gmail.com
or check other sections of our website : www.hibiscusgarden.com.

Please note that any information containing prices etc. is as up to date as possible but can be changed without further notice.

From the 22nd of December till 6th of January we have a minimum stay of 3 nights.

During special seasons – National holidays, Christmas/New Year, Carnival, Easter – holiday prices apply.