Fees and special terms and conditions at the Hotel Hibiscus Garden
With checking in or paying a down payment you accept our policies.
The hotel cannot be held responsible for any damages, thefts, losses or injuries at the hotel area and during trips organized through us.
A 3.5% surcharge applies for all credit card payments.
Down payments are not refundable when the room is cancelled less than 2 weeks in advance of the stay. Down payments on the room can’t be used to cancel other bills.
If you check out earlier than planned and reserved (as stated in the check in sheet or correspondence), a cancellation fee of 50% of the remaining nights will be charged.
Any trips or activities you book (written or verbally) with us are due a cancellation fee of 50% of the total price if not cancelled in time (as soon as the preparation started and costs occurred or working hours have been spent; for example: captain booked, boat already loaded, horses or car already on the way…).
Special terms and conditions:
- We change your towels and linen every third day, extra towels or linen will be charged separately ($3 per towel, $5 per linen).
- Check in until 9 p.m. only! Late check in will be surcharged $10 per room.
- Check out is until 12 noon. Late check out will be surcharged 50% of the room price.
- You are not allowed to take hotel towels to the beach nor to any trips outside the hotel. If you need a beach towel we can rent you one for $3; please ask the staff. You can also buy beach towels in one of the shops in Santa Catalina.
- Please do not smoke in the rooms; you can ask for an ashtray at the reception – outside smoking only!
- Please do not leave any cigarette butts in our garden nor on the beach!
- Please do not download big files from Wi-Fi.
- Please turn off lights, fan and air condition when you leave the room, help us to be ECO friendly and save energy!
- Please do not leave any food in the room, the ants will get into it imediately. You can use the fridge in the comunity kitchen.
- We are a “GREEN” business, we recycle. Please use bins prvided for organic, cans, plastic bottles, juice or milk cartons and paper.
- We are happy to help you organize your trips. If we do phone calles for you from our cell phone, we charge $0.50 each call.